As a software developing company our refund policy has some requirements.
Please, get aware with our Refund Policy before you purchase our software in
order to avoid dissatisfactions after the payment. Your placement of an order
at All-Spy constitutes your agreement that these policies apply to the order,
so be certain you understand them before you place your order.
Our
software products have free fully functional evaluation version for
potential users to "try before
you buy". We encourage our customers to evaluate the software
before purchasing a software license. We assume that when a user purchases
the registered version from us, he/she is satisfied with the program's
features and functionalities, so that no refund request would therefore be applied by the user on such basis.
When
installing any of our products you have
to agree to EULA. You are informed about the possibility of software
malfunctioning and you accept the software "as is". Please read carefully
EULA when installing any software by All-Spy for
more details.
Contact our support department
before requesting a refund. If you have any problem with the product you
have purchased from All-Spy, please contact the technical department
available at support@all-spy.com
and detail the situation. If the technical department fails in providing
you solutions for your problems, All-Spy will refund your purchase. Please
be informed that no refund request will be accepted
whether you are not willing to cooperate
with the support
department in solving the encountered issues.Please
realize the cases in which the refund requests are never approved
according to our refund policy:
a. A Client refuses to follow the
instructions of the support team or doesn't provide the requested assistance;
b. The software was purchased by mistake or on supposition that it does
something that it is not intended to do;
c. A bug reported was fixed in a newer version than a Client owns and the
Client refuses to upgrade;
d. The Client applies for the refund after 30 days since the application was
purchased.